Warranty

Focus Enhancements generally covers all new US hardware products with a one year parts and labor limited warranty depending on product model. See your owners manual or associated documentation that came with your ProAV, QuadScan, TView or Videonics brand product for exact details.

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Focus Enhancements, Inc. warrants this product against defects in materials or workmanship as follows:

For a period of ONE year from the date of purchase, Focus Enhancements Inc. will repair or replace the unit, at our option, without charge for parts or labor. After the period of ONE year you must pay for all parts and labor charges.

The limited warranty is extended only to the original purchaser and is valid only to consumers in the United States and Canada. It does not cover damage or failure caused by or attributable to Acts of God, abuse, misuse, improper or abnormal usage, faulty installation, improper maintenance, lightning, or other incidences of excessive voltage, or any repairs or tampering by other than a Focus Enhancements-authorized repair facility. It does not cover replacement of batteries or other consumable parts, transportation costs, or damage in transit. This warranty will become void if the serial number or model number identification has been wholly or partially removed or erased. Repair or replacement under the terms of this warranty do not extend the terms of this warranty. This warranty can not be modified by any agent of Focus Enhancements, Inc. unless in writing and signed by an officer of Focus Enhancements, Inc.

Should this product prove defective in workmanship or material, the consumer's sole remedies shall be such repair or replacement as provided by the terms of this warranty. Under no circumstances shall Focus Enhancements, Inc. be liable for any loss or damage, direct, consequential, or incidental, arising out of the use of or inability to use this product. Some states do not allow limitations on how long an implied warranty lasts or the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

To obtain warranty service, call or write Focus Enhancements Technical Support for a Return Material Authorization (RMA) number. Please mark the RMA number clearly on the outside of the package. Include a copy of your sales receipt, a brief description of the symptoms, your name, address, phone number and any special shipping instructions. Then deliver or ship the product, postage or shipping costs prepaid, to a Focus Enhancements-authorized repair facility. For the name of the nearest repair facility, Contact Focus Enhancements, Inc. Support at 1-408-866-8300, Option 4.

Please note that this is subject to change without notice and is superseded by the warranty that is packed in your product. If you have questions about our warranty or wish to see a copy of the warranty beyond what is posted here, please contact Focus Enhancements Support or your Focus Enhancements dealer.

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