Return Material Authorization (RMA) Request

RMA Requests may be made for the following:
  1. End users, Dealers or Distributors may request Repair of Focus Enhancements Videonics, Visual Circuits, or Como products, in warranty or out of warranty.
  2. Dealers or Distributors only may request product return, or restock credits.
  3. End Users, Dealers, or Distributors may request product return credits for Web Orders fulfilled within 30 days of the date of the return request.
Please provide the information below to request an RMA for repair or return. Please allow one business day for an RMA agent to respond to your request.
*Required Information

General Information
*First Name *Last Name
Title *Email
*Phone  

Company Address / Return Shipping Information
Company *Industry
*Mailing Address *City
*State *Postal Code
*Country  
 

Product Category
MAM    Digital Signage    Video Acquisition    Mixers

*I am a:

Product Information
I prefer to be contacted via:
*What is the purpose of the RMA request:
*Product Name
If Other, please type Product Name:
*Product Model (as it appears on product):
*Serial Number:
*Manufacturing Date (as it appears on product):

Failure Symptom / Condition
*For Repair purposes, please list failure symptom or condition:

Credit Information
For Dealer or Distributor Product Return or Restock credit requests, or for Web Order requests within 30 days of order fulfillment, please provide either the Focus Enhancements Invoice Number, or Sales Order Number, from your packing slip or invoice.
Focus Sales Order number:  
Focus Invoice number:  

Focus Enhancements Contact Information
Corporate Headquarters
Focus Enhancements
1370 Dell Avenue
Campbell, CA 95008

Phone: 800-338-3348 (toll free)
Phone: 408-866-8300
Email: investor@focusinfo.com 		German Headquarters
COMO Computer & Motion GmbH
A Focus Enhancements Company
Lise-Meitner-Str. 15
24223 Raisdorf Germany

Phone: 49-4307-8358-0
Email: emea@focusinfo.com